Terms and conditions

1. The Service

Svaarico provides AI voice agents that answer and place phone calls, transcribe and tag conversations, book appointments, send follow-ups and sync data to tools you connect. The Service is provided on a usage basis as described on our pricing page and in your order.

2. Eligibility and accounts

• You must be at least 18 and able to enter a contract.
• Keep your login credentials confidential. You are responsible for all activity under your account.
• Give us accurate account, billing and contact information and keep it current.

3. Free test call

• The test call is a demonstration. One call is placed to the number you provide, in the language you choose, after you tick the consent box.
• Test calls are limited per phone number and per network address to prevent abuse. We may refuse or end a test call at our discretion.
• Do not enter a number that is not yours or that belongs to someone who has not agreed to be called.

4. Acceptable use

You agree not to use the Service to:

• call numbers on the Do Not Disturb (DND) registry for unsolicited commercial communication, or otherwise breach TRAI regulations or the Telecom Commercial Communications Customer Preference Regulations;
• impersonate a person or organisation, or present the agent as a human where the law requires disclosure that it is an AI;
• collect or process personal data without a lawful basis, or in breach of the DPDP Act, 2023;
• send spam, run scams, harass anyone, or transmit unlawful, defamatory or infringing content;
• probe, overload or interfere with the Service, or attempt to extract our models, prompts or source code.

We may suspend or terminate accounts that breach this section, with or without notice depending on severity.

5. Your data and your callers

You own the content you upload to train your agent and the recordings, transcripts and outcomes generated for your account. You grant us a licence to process that data to provide the Service. You are the data fiduciary for your callers' data; we process it on your instructions as described in our Privacy policy. You are responsible for informing your callers about recording and AI use where required, and for handling their rights requests with our help.

6. Fees and payment

• Usage is billed per minute at the rate on our pricing page or in your order, plus applicable GST.
• Prepaid credits are non-refundable except where the law requires. Postpaid invoices are due within the period stated on the invoice.
• We may change prices with 30 days' notice. Continued use after the change means you accept the new price.

7. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible. Enterprise customers may have a separate service-level agreement, which prevails over this section. Support is available at hello@svaarico.com.

8. Intellectual property

The Service, including its software, models, voices, designs and the Svaarico name and shankh mark, belongs to digiPanda Consulting or its licensors. You receive a limited, non-exclusive, non-transferable right to use it under these terms. Feedback you give us may be used without obligation to you.

9. Disclaimers

AI agents can make mistakes. The Service is provided “as is”. We do not warrant that agent responses are accurate, complete or suitable for any particular purpose, and you should not rely on the Service for emergency, medical, legal or financial advice. You are responsible for reviewing how your agent is configured and for outcomes that depend on it.

10. Limitation of liability

To the extent the law allows, digiPanda Consulting is not liable for indirect, incidental or consequential loss, lost profits or lost data arising from the Service. Our total liability for any claim in a 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability for fraud or for anything that cannot be limited by law.

11. Termination

You may stop using the Service and close your account at any time. We may suspend or end your access for breach of these terms, non-payment, or where required by law. On termination your data is available for export for 30 days, after which it is deleted unless we must keep it by law.

12. Governing law

These terms are governed by the laws of India. Courts in New Delhi have exclusive jurisdiction, subject to any arbitration agreement in an enterprise contract.

13. Changes

We may update these terms. The date at the top shows the current version. Material changes will be notified to account holders by email at least 15 days before they take effect.

14. Contact

digiPanda Consulting · hello@svaarico.com